Refund policy

1. Eligibility for Refunds

1.1 Non-Delivery of Service:

If we are unable to deliver your requested medical letter due to unforeseen circumstances on our part, you are eligible for a full refund.

1.2 Service Deficiency:

If you believe that the provided medical letter does not meet the agreed-upon standards or requirements, you may request a refund. This will be subject to a review process to determine eligibility.

1.3 Cancellation by Customer:

Refunds for cancellations requested before work on your medical letter has commenced will be issued in full. If work has already begun, partial refunds may be issued at our discretion, depending on the extent of work completed.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • The letter has been completed and delivered as per your request.
  • Errors or omissions in the information provided by you, leading to inaccuracies in the letter.
  • Change of mind after the service has been rendered.
  • If you fail to provide required information or documentation necessary for completing your request within a reasonable timeframe, refunds may not be issued.

3. How to Request a Refund

3.1 Contact Us:

To initiate a refund request, contact us at:

Email: info@privatemedicalletter.co.uk

3.2 Details Required:

Include the following information in your refund request:

  • Full name
  • Order reference number
  • Reason for the refund request
  • Supporting evidence, if applicable

4. Refund Process

4.1 Review:

Once we receive your refund request, our team will review it and may contact you for further clarification or additional information.

4.2 Decision:

You will be notified of the outcome of your refund request within 7-10 working days.

4.3 Issuance of Refund:

Approved refunds will be processed using the original payment method. Please allow up to 5-7 working days for the refund to appear in your account.

5. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website, and where appropriate, notified to you by email. Please review this policy periodically for updates.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: info@privatemedicalletter.co.uk